Terms & Conditions


Icenatural.com is a website operated by Ice Natural Ice Industry LLC which is a United Arab Emirates registered company (company number 630308) whose registered office is at 22nd St – Al Quoz – Al Quoz Industrial Area 3 – Dubai – United Arab Emirates.

Ice Natural Ice Industry LLC, its subsidiaries and affiliates (hereinafter collectively referred to as “Website Owner”, “we”, “us” or “our”) provide the information contained on this website (the “Website”) to its visitors (hereinafter collectively referred to as “Visitors”, “you” or “your”) subject to these terms and conditions (the “Terms and Conditions”) and any other relevant terms and conditions, policies and notices posted or to be posted in the future on the Website, which may be applicable to a specific section or module of this Website.
By accessing the Website, you agree to be bound by these Terms and Conditions.
We may revise these Terms and Conditions or any portion thereof at any time. Please check this page from time to time to take notice of any changes we may make.

Governing law and jurisdiction:

These terms and conditions shall be governed by and construed in accordance with the laws of United Arab Emirates. As the Ice Natural Ice Industry Website can be visited from locations around the world with different laws from those of United Arab Emirates, when you access the Website you agree that the laws of United Arab Emirates will apply to all matters relating to your use of the Website.


The content of the pages of this Website is for your general information only and is not intended for trading purposes. It is not intended to amount to advice on which you should rely. We reserve our rights to make any improvements, changes, substitutions or removals to the information, services, products, applications, features, and/or any other material on this Website, or to suspend or close this Website or any portion thereof, at any time without prior notice.

You may not alter or modify or add to the material you have access to or remove any copyright, trade mark or other proprietary notices from such material. You may not copy, reproduce, distribute, transmit, republish, post, or use any material or portion of the Website except for viewing purposes, without the prior written consent of the Website Owner other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever. These limitations apply to all material on the Website, including but not limited to the texts, images, photos, applications, computer code, audio and video.

We do not guarantee that the Website will be free from bugs or viruses. You are responsible for ensuring you have the right equipment (including anti-virus software) to protect your computer or device from viruses or other harmful content.


Whilst we make reasonable efforts to update the information contained on this Website, neither the Website Owner nor any third party or data or content provider makes any representations, guarantees or warranties, whether express, implied in law or residual, as to the sequence, accuracy, timeliness, performance, completeness, reliability of information, opinions, research information, and data contained on the Website (including but not limited to any information which may be provided by any third party or data or content providers), or suitability of the information and materials found on this Website for any particular purpose. We shall not be bound in any manner by any information contained on the Website and we expressly exclude any responsibility or liability for any inaccuracies, omissions or errors in information provided on the Website and for damages arising from the use of the information on the Website to the extent permitted by law.

Returns & Refund

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided.

If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (info@icenatural.com or +971565334200) within 48 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for reshipment. Ice Natural Ice Industry reserves the right to limit replacements.

Ice Natural Ice Industry is not responsible for failed deliveries when:

You provide an incorrect or outdated address
Your recipient is out of town or not available
You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.

Refunds will be made between 10 and 30 days – onto the original mode of payment. Refunds will be issued for the following reasons:

The product has been damaged during delivery;
The product is defective or out of date;
The incorrect product was shipped.

The customer is required to notify us within 48 hours of the refund request.

Intellectual Property

Unless otherwise noted, all material on the Website is protected by copyright, trade mark and other intellectual property laws. This material includes, but is not limited to, the trade marks, names, logos, slogans, characters, colours, service marks, design, layout, look, appearance, pictures and graphics (hereinafter collectively referred to as the “IP Rights”).
We are the owner or the licensee of all the IP Rights on the Website and in the material published on it. All such rights are reserved.
All trade marks displayed on this Website are registered or unregistered trade marks of the Website Owner. Nothing contained on this Website should be construed as granting any license or any right to use any trade mark.

This Website may also include external links to other websites for your convenience, which are beyond the control of the Website Owner. Use or reliance on any external links and the content thereon provided is at your own risk.

You hereby acknowledge and agree that the Internet is neither private nor secure and that we cannot guarantee correct message routing or promptness of delivery.

Privacy Policy

The Website Owner recognizes the importance of maintaining the privacy of the Visitors. Any personal information collected from you through this Website is used solely for internal purposes. However, we may disclose your personally identifiable information when required by any applicable law.

Limitation of Liability

The Website Owner accepts no liability for any loss, liability, damage (whether direct, indirect or consequential), or expense of any nature whatsoever which may be suffered by you or any third party whether in contract or in tort (including negligence) as a result of which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, you or your company’s personal information or material and information transmitted over our system. Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.


We reserve the right to pursue any and all legal and equitable remedies against any Visitor violating these Terms and Conditions, including but not limited to terminating access to the Website. A waiver (whether express or implied) by the Website Owner of any provisions of these Terms and Conditions or of any violation by a Visitor shall not constitute a continuing waiver and that waiver shall not prevent the Website Owner from subsequently enforcing any of the provisions of these Terms and Conditions.

Applicable Laws and Jurisdiction

Any relevant terms and conditions, policies and notices including these Terms and Conditions, shall be governed and construed in accordance with English law. You hereby consent to the exclusive jurisdiction of the English courts in respect of any disputes arising in connection with the Website, or any matter related to or in connection therewith.

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